Help / FAQ

Recording Tips & Troubleshooting

To ensure your challenge submissions are accepted and processed as quickly as possible, please follow these guidelines:

1. 1

   Start recording before you begin your challenge

   Always verify that you have pressed Record and that your video is actively recording before attempting your streak. Completing a personal best only to discover your recording never started can be incredibly frustrating.

2. 2

   Keep recording sessions under 15 minutes whenever possible

   While longer recordings are supported, shorter sessions upload and process much faster, allowing your submissions to be reviewed more quickly.

3. 3

   Trim your recording before submitting

   Before uploading, you'll be asked to trim your video so it contains only the portion showing your streak. If you'd like to keep the entire recording for your own memories, you can save the full video to your device before trimming. For convenience, you can trim your video at a later time if you wish. Just select Trim Clip Later and the video will be saved for editing to your Profile in the Pending Submissions folder.

4. 4

   Video integrity is important

   All trimming is performed within the CourtStreaks app. Videos cannot be edited or altered beyond trimming, helping ensure every submission remains authentic and fair for all players.

5. 5

   CourtStreaks uses your phone's native camera by default

   This provides the highest video quality and the most reliable recording experience. If your device's camera is unavailable or encounters an issue, CourtStreaks will automatically prompt you to use the app's built-in camera as a backup.

6. 6

   Uploads can take a few seconds to several minutes

   Uploads can take a few seconds to several minutes to complete depending on factors such as the size of the file and strength of internet connection, be patient while the upload completes.